Privacy Policy

Effective Date: [29/03/2025]

At Dubaigoldgems.ae, we take your privacy and the protection of your personal information seriously. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our online marketplace to bid, sell, or purchase gems and jewelry through live auctions. By accessing or using our website, you agree to the terms and practices described in this policy.

1. Information We Collect

We collect both personal and business information in order to provide a secure and efficient platform for buyers and sellers of gems and jewelry. The following types of information may be collected:

• For Buyers:
  • Personal information (name, email address, phone number, shipping address, etc.)
  • Payment details (credit card information, PayPal account details)
  • Identification verification (for 2-Factor Authentication)
• For Sellers:
  • Business information (business ID, company name, VAT number, etc.)
  • Personal information (name, email, contact details)
  • Gems and jewelry certification and authentication documentation

We collect information directly from you when you register, make a bid, process a transaction, or participate in live auctions.

2. How We Use Your Information

We use the information we collect to operate, manage, and improve the services we provide on Dubaigoldgems.ae, including:

• For Buyers:
  • To register, authenticate, and confirm your identity for 2FA security
  • To process payments via PayPal and escrow
  • To send notifications regarding auction status, order updates, shipping details, and more
  • To process returns and refunds (if applicable) and protect both buyer and seller interests
• For Sellers:
  • To verify your business and personal identity for authentication purposes
  • To list, promote, and facilitate the sale of your gems and jewelry in the live auction
  • To securely store and process your documentation and certifications for verification

We may also use your information for internal business operations, such as customer service, fraud detection, and improvement of the platform.

3. Security of Your Information

We are committed to safeguarding the personal and financial data you provide us. We use industry-standard security measures, including encryption, secure servers, and multi-factor authentication, to ensure your data is protected during transmission and storage. However, no system is 100% secure, and we cannot guarantee absolute security.

• All financial transactions, including credit card and PayPal payments, are processed through secure, third-party services.
• We use 2-Factor Authentication (2FA) to enhance account security for buyers.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information in the following circumstances:

• With Third-Party Service Providers: We may share your information with trusted third-party service providers (such as PayPal, delivery services, etc.) to assist in completing transactions, shipping, and ensuring security.
• For Legal Compliance: We may disclose your information as required by law or if we believe it is necessary to protect the rights, property, or safety of Dubaigoldgems.ae, our users, or others.

5. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar technologies to collect information about how you use our website. This helps us improve our services, track your bids and purchases, and enhance the user experience. You can adjust your browser settings to refuse cookies, but some features of the site may not function properly without them.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. If you close your account, we will retain some basic information about your account and transactions as required by law.

7. International Data Transfers

As our marketplace is accessible worldwide, your information may be stored and processed on servers located in the United Arab Emirates or other jurisdictions. By using our platform, you consent to the transfer of your personal information across borders.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Update or correct your personal information
• Request deletion of your personal information (subject to applicable legal requirements)
• Withdraw consent to the processing of your data, if applicable

To exercise these rights, please contact us at the contact information provided below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Dubaigoldgems.ae
Dubai Gold Gems

Meydan Grandstand 6th Floor, Meydan Road, Nad Al Sheba Dubai UAE
 Contact: Info@dubaigoldgems.com
Emirates & Emeralds LLC Trading as Dubaigoldgems.ae and Dubaigoldgems.com

License No: 2425617.01